HELP - FAQ

1. What are Consolidator Airline Tickets?
2. What is the Total Cost of Airfares?
3. How do I book an airline ticket using AirCaracas.com?
4. How can I purchase tickets?
5. How do I know what restrictions apply to the ticket that I want to buy?
6. Why can't I find available flights online?
7. Why does the airline carrier's name not appear on the flight schedule?
8. What is an E-ticket?
9. If I purchase an E-ticket, what do I get as proof of that purchase?
10. What form of payments are accepted?
11. Once I purchase a ticket from AirCaracas.com, when can I expect to receive it?
12. If I live outside of the EU, can I purchase my airline tickets through AirCaracas.com?
13. Do I need to register before I shop for airline tickets on AirCaracas.com?

14. What should I know before I buy airline tickets from AirCaracas.com?

15. What is the AirCaracas.com Booking policy?

16. How about Privacy?

 


1. What are Consolidator Airline Tickets?
Consolidator Airline Tickets are discounted airfares that are sold by most major Airline Companies to help fill seats. These tickets are usually below the lowest published fare available directly from an airline company. AirCaracas.com only does business with consolidators that have contracts directly with Airline companies and/or Air Caracas.com.

 

2. What is the Total Cost of Airfares?
When purchasing AirCaracas Tickets, always get the total cost. Some companies have many "hidden" charges such as paying by credit card, etc. There are no additional charges when paying by credit card.

 

3. How do I book an airline ticket using AirCaracas.com?
Simply enter your departure and arrival information in the AirCaracas.com request form using city names with the 3 digit IATA standard airport codes. Our flight consultants make a comprehensive search of the available fares and will come to you with all flight options. Next, accept the flight quotation and complete the purchase by input of required information. Once you have completed your purchase, your E-ticket confirmation including PNR-number are sent to your given E-Mailaddress. Rest assured that there is a seat waiting for you aboard the plane. Flights are only booked and confirmed once you have been issued a confirmation number via e-mail.

 

4. How can I purchase tickets?
1. Send us a Price Quotation Request: The easiest way to reserve and/or purchase tickets is by using our request for booking form when searching for fares or by e-mail.
2. Call us: We can take your request by telephone, however with AirCaracas.com, we cannot immediately guarantee availability.
3. Email us: We have to reserve or book the flights in order to guarantee you the price quoted. Please include the name of each passenger as it will appear on the Passport when requesting availability. We make every effort to respond to all requests within 24 hours, however please allow up to 2 business days for us to confirm availability depending on the day of the week and the season.

 

5. How do I know what restrictions apply to the ticket that I want to buy?
Once you have decided on a flight, we will return the penalties with your confirmation or by telephone. You may also obtain the penalties in advance from us by telephone. WE STRONGLY SUGGEST that you read through all of the restrictions. If the ticket you wish to purchase is restricted, you are entering into a binding contract. Other flights may cost more, but they will allow you more freedom and flexibility if you need to change your travel plans. It is important to consider all consequences before you purchase a cheaper ticket with restrictions.

 

6. Why can't I find available flights online?
There are several reasons: The flights may be sold out. The schedule may require more than one airline to connect and booking engines may not recognize this. The flight schedule may require more than 2-3 segments each way and booking engine cannot process. If you do not find available space for the requested fare, a request may be made by booking request or by telephone to a live agent.

 

7. Why does the airline carriers name not appear on the flight schedule?
Due to contractual agreements between the consolidator and certain airline carriers, we are not allowed to publish specific airlines names with the flight schedule via the internet. You will receive a detailed confirmation via e-mail listing the airline carrier.

 

8. What is an E-ticket?
An E-ticket (or "electronic ticket") is a paper-less ticket. Instead of receiving a physical ticket, you will be sent a confirmation number to use at the airport check-in with your photo ID (such as a driver's license) to receive your boarding pass. In some cases, the airlines may ask you also to present the credit card that you used to book your flight.

Using an E-ticket is very simple and completely secure. Most airlines offer E-tickets. Overseas with customs and immigration limits the use of E-tickets internationally. Many international airlines are starting to offer E-ticketing on select routes. E-tickets have many benefits. You CAN'T LOSE an E-ticket since your ticket is your confirmation number and photo identification. And in the event that you forget the confirmation number, the flight number will do the job.

TIP: Some carriers require travelers to present the credit card they used to purchase the ticket online. If you are thinking about purchasing a ticket for a friend or relative who does not have access to your credit card, please call and check with the airline about their specific requirements.

 

9. If I purchase an E-ticket, what do I get as proof of that purchase?
Customers buying Etickets will be sent a confirmation number via e-mail. Travelers can present that number at the time of airport check-in along with appropriate identification.

 

10. What form of payments are accepted?
AirCaracas.com accepts American Express, Master Card and VISA. We also accept bank transfers and cash payments. ALL payments must be in (€) Euros.

 

11. Once I purchase a ticket from AirCaracas.com, when can I expect to receive it?
Airline tickets will be sent by E-Mail. Keep in mind electronic ticketing is now available for most international air travel.

 

12. If I live outside of the EU, can I purchase my airline tickets through AirCaracas.com?
AirCaracas.com can sell airline tickets by credit card to residents with billing address from the EU, United States, Canada, Mexico, Europe, Australia, New Zealand, and Japan. Other form of payments accepted are cashiers checks or money orders. Keep in mind some countries require transit visas for non-US residents to travel, such as Air Canada and British Airways. Always check with the carrier in advance.

 

13. Do I need to register before I shop for airline tickets on AirCaracas.com?
Registration and passwords are not required to receive a Price Quotation. Should you decide to make a reservation, you will be required to input information. All information is conducted through a secure server, so you can feel safe when entering your personal information. It will not be used for any other marketing or sales purposes.

 

14. What should I know before I buy airline tickets from AirCaracas.com?
To receive special low prices, certain restrictions are attached to discounted domestic reservations. Once discounted domestic reservations have been made, your reservation CANNOT be changed and is completely NON-REFUNDABLE. International consolidator tickets are also an excellent value, but please keep in mind that with the low prices there are also a number of restrictions.

Once international reservations have been made, YOUR RESERVATION CANNOT BE CHANGED without large penalties (usually $300 or more depending upon the airline). Additionally, INTERNATIONAL CONSOLIDATOR TICKETS ARE NONREFUNDABLE.

Beginning with the first scheduled day of travel, your tickets are completely non-refundable and non changeable. Any schedule changes must be made before the original departure date. 

The name of the passanger on the reservation must be EXACTLY as it appears on the traveler's passport or travel document. 

 

15. What is the AirCaracas.com Booking policy?

BOOKING POLICY

An electronic signature is made for every reservation made via www.airCaracas.com. At the completion of every reservation, the customer agrees to the payment terms set forth by Air Caracas.
All payment / cancellation and change policies must be adhered.

   

17. How about Privacy?

Air Caracas is committed to safeguarding your privacy online. This privacy statement discloses the privacy practices for this Air Caracas website and how the personal information of you as a user of this website is treated. It is based on the principle that you as a user will have as much control as possible over your privacy and that Air Caracas will not offer to any third party any personal information which identifies individual users of this website, without prior consent of the concerning user.

Process of personal data
You can visit our website without telling us who you are or revealing any (personal) information regarding your good selves.
However in order to be able to provide our Air Caracas products and services, we need to process certain personal data such as your name, address, email address, telephone number, travel preferences, personal interests and possibly information required for payment.


For what purposes does Air Caracas process your data?
Air Caracas tries to co-ordinate its services and products as closely as possible to the wishes of its customers. To accomplish this, Air Caracas asks you about what your wishes are. This information together with certain basic contact information such as your name and email address enables us to contact you at the correct address and in the preferred language about the services, products, events and news available on or via our website and for which you have expressed interest.
At any time, you may request Air Caracas to correct your personal information or having the information removed from our database.

 

Protection of Data
Air Caracas is doing everything possible to safeguard your personal data from wrongful use. Only authorized personnel have access to your data. The storage and sending of your data over the Internet is safeguarded by means of up-to-date, commonly used technology.


Changes
This privacy statement is tailored to the usage of this website. Along with the adjustments and / or changes made to this website, this privacy statement may alter accordingly. You should therefore periodically review this privacy statement.

We will use the information in accordance with privacy policy under which the information was collected. However, if Air Caracas decides to change the use of the personally identifiable information in a manner different from that stated at the time it was collected, Air Caracas will notify the concerning users of this website by way of an email. The user will then have the choice to withhold there consent to the usages of their information in this different manner.

 

 

 

 

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+32 493 333 942

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